Reseller shall purchase products and / or services for resale to Customer and shall enter into an agreement directly with the Customer which shall bind the Customer to any applicable Terms & Conditions. The Reseller shall use commercially reasonable efforts to ensure that all Customer abide by the applicable Terms & Conditions.
The Reseller shall use commercially reasonable efforts to market and promote use of the products and services and shall be responsible for being knowledgeable about the products and services, including the technical aspects and language related thereto.
Reseller shall provide Customer with first-tier support including, but not limited to, resolution of pre-sales questions, setup, integration, and post-sale inquiries, basic integration support, problem screening, and basic diagnostics.
Upon expiry of a product or service the Reseller shall use commercially reasonable efforts to send renewal notices to Customer at least thirty (30) days prior to expiry of any applicable product or service.
If any Customer requests that a Reseller revoke its product or service, the Reseller must forward the request to Trustico® on behalf of the Customer.
If any Reseller becomes aware that Customer organizational information used to authenticate and verify the Customer product or service has changed or that the Customer has materially breached its obligations under the Terms & Conditions, then you shall notify Trustico® of such change or breach, and Trustico® may revoke the product or service. Trustico® may also revoke a Customer product or service if the Reseller materially breaches any obligation under the Terms & Conditions.
Trustico® may also revoke, terminate, cancel, take-over or acquire a Reseller product, service, account or similar if the Reseller materially breaches any obligation under the Terms & Conditions.
Upon expiration or revocation of a product or service, the Reseller shall permanently remove the applicable product or service from the server on which it is installed and shall not use it for any purpose thereafter.
Trustico® shall provide Reseller with standard phone and e-mail support during normal business hours. Reseller's Customer's are not permitted to directly contact Trustico® or any product or service supplier, for any reason, and must communicate directly with the Reseller, the Reseller may liaise with Trustico® if support is required.
Reseller are not permitted to contact any product or service supplier directly, for any reason, and must liaise with Trustico® if support is required.
Trustico® reserves the right to change the pricing structure associated with products and services at any time. Trustico® shall use commercially reasonable efforts to provide Reseller with prior notice of any change, but such changes shall not require Reseller consent.
Trustico® reserves the right to offer an alternate product or service whereby a product or service becomes unavailable, or for any other reason. An alternate product or service may or may not originate from the same supplier, though shall technically contain, in the opinion of Trustico®, an equivalent set of features and level of security.
Trustico® reserves the right to revoke, terminate, cancel, take-over or acquire a Reseller product, service, account or similar in the event the product, service, account or similar becomes inactive. Inactive is defined as no financial activity (meaning a deposit, credit or similar to the Reseller account) being undertaken by the Reseller for a period of 12 months or longer, at the discretion of Trustico®.
Reseller accounts must be pre-paid by the means of pre-paid funds or an agreed overdraft arrangement must exist for the purpose of ordering products and services. In the event an agreed overdraft arrangement exists it is due and payable in full on the 1st of every month. Trustico® reserves the right to revoke, terminate, cancel, take-over or acquire a Reseller product, service, account or similar in the event that a Reseller account becomes overdrawn or in default.
Cancellation of a non-completed order is available to Reseller at any time before issuance. Any related or held funds shall be credited back to the Reseller account balance.
Funds held within a Reseller account are generally not available for refund and such a request may be rejected or canceled at the discretion of Trustico® at any time. Shall a refund be subject to consideration, Reseller agrees that Trustico® may assess and adjust prior processed orders to the standard Trustico® retail pricing structure.